L2 Support Engineer

Job Profile

1.  Prior experience in Application development and Production Support
2.  This role is responsible for the maintenance, support, and operations of the software applications.
3.  This includes ensuring functionality and usability of the software applications are aligned with the requirements.
4.  The Production Support Analyst is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.
5. He or she will also be accountable for performing daily, weekly, monthly, quarterly, and yearly operations tasks required for the ongoing functionality of the software applications.
6.  Some programming and debugging duties will be required in order to develop queries/reports of varying complexity and to troubleshoot and fix programmatic issues.

Candidate Description

1. Ability to research, analyze and recommend improvements to the software applications,

2.  Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and

3. Able to work independently or as part of a team

4.  Works under pressure and is able to manage competing priorities, and

5.  Meets or exceeds expectations on process turnaround for assigned tasks and follow ups, and issue resolution to closure.

6. Database knowledge (Postgres/MYSQL/Oracle/MSSQL)

7. Unix/Linux environment working knowledge

Key Skills

L2 Support Linux Unix SQL Production Support